CrowdStrike is offering a $10 UberEats gift card as an apology for the outage | Hacker News Reader

CrowdStrike is offering a $10 UberEats gift card as an apology for the outage

techradar.com

31 pointsmikece15 comments

A general maxim: When something is a big deal, your response should make a bigger deal out of it than the complaints. $10 gift cards will feel like an insult to those impacted.

(Oh, and as mentioned in the existing discussion, it seems like the cards aren't even successfully redeeming.)

Existing discussion: https://news.ycombinator.com/item?id=41058261

The headline is misleading, the giftcard is for employees / partners for working overtime, not for customers.

The bigger question is then if they actually got paid overtime or this was just the overtime compensation.

Saw that somewhere in Social Media, though that it was a meme.

Apparently now reality itself is a meme. This is what happens when you combine a huckster with ridiculous "no-sue" clauses... you get a $10 gift card.

Learning to filter out outrage bait takes work, but I find it very worthwhile.

Well to be fair, they broke so many computers that they'd have to bankrupt the company by paying out more than $10/ea — that would create some real problems for their shareholders.

I don’t think it’s per user, it’s per customer isn’t it?

It's like crashing someone's car and then giving them a bag of Skittles for the trouble. Sure you can't uncrash the car, but the bag of Skittles trivializes the whole thing and makes a genuine apology feel cheap.

> “Uber flagged it as fraud because of high usage rates,”

How dumb can you get.

Oh. Even dumber. Blame the customer:

> the Uber Eats page provided an error message that said the gift card “has been canceled by the issuing party and is no longer valid.”

I’m shocked people used the card - most companies affected were big, surely they’d put this through legal first to check it doesn’t impact abilities to join a lawsuit later on etc…

Geeks who worked 24 hours straight to remedy the outage earned their cup of coffee. Uber is happy for sure.

> Uber is happy for sure.

The online rumor is they flagged it as fraud.

A $10 gift card after messing up millions of devices and stranding tens, maybe hundreds of thousands of people...this seems completely tone deaf. Giving people a $10 gift card feels worse than just apologizing. It's like crashing someone's car and then giving them a bag of Skittles for the trouble. Sure you can't uncrash the car, but the bag of Skittles trivializes the whole thing and makes a genuine apology feel cheap.

That almost covers the fees of the marked up food.

I have a running coupon UE dumps in my inbox periodically for 50% off $25 purchase up to $15. If gamed ever so perfectly it usually comes out to exactly what I would have paid for the food ordering from the store directly. I imagine the store eats some of this but I always keep some glimmer of hope that it takes pennies away from UE as well. It has to, there’s no way the store can eat all of that margin and come out ahead.

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