Their Returns Department charges a 15% restocking fee, return shipping unless you ask for a prepaid label, and original shipping unless you raise a fuss. What do you consider bottom notch?
I guess I usually exchange instead of return. Also I use Shoprunner for free 2 day shipping and they provide free return labels.
So, I guess I really like Newegg + Shoprunner.
Except, of course, when the returns department kicks the return back at you based on an apparent misunderstanding of policy.