It’s an argument that hits home at any bigcorp where the execs are entertaining the thought of suing CrowdStrike. Making it public once is a lot more effective than relaying it privately a hundred times. I expect most liability to come from abroad, where parts of the contract might be annulled because not in line with local law. But still I don’t expect it. CrowdStrike delivered the service they promised. The rest is on the customers IT. Hand over the keys and your car may be driven.