The misunderstanding here is that you think you're their customer - you're the product not the customer.
I don't have it in front of me right now but there's a Python podcast episode I listened to recently where a person involved with the Pandas project was banned from having some sort of presence on a Meta property. The theory was that the content moderation algorithms had marked his account as being related to the exotic animal trade because of the words "python" and "pandas" being in so many posts. This person had extreme difficulty in getting any sort of answers from Meta.