A solid focus on the needs of users
The article [1] is about the journey of a particular company but the discussion about their motivation on various topics was really interesting.
Liked their approach to fixing problems to provide a better service with a clear user focus:
...limits discovery
...doesn’t help the decision-making process
...lacks integration
...discontinued API access
...lacks a cohesive community
...can’t quickly adapt to community needs
...is not the platform readers deserve