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The world would be a better place when airlines and ISPs worked that way too. (Roads work is usually communicated well in advance)

Downtime for these is critically impacting people, and you're damn right you should explain what went wrong and how you'll avoid this in the future. Because the only reasonable alternative is nationalizing them. "I dun fucked up, but meh" is not an acceptable attitude.

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> "I dun fucked up, but meh" is not an acceptable attitude.

I'm cool with it. I don't care that some hard drive went bad and the monitoring system didn't pick up on it because some queue was full. Who cares? If this isn't happening constantly, I assume they're going to learn their lesson.

> "I assume they're going to learn their lesson."

That's pretty much the opposite of "but meh". Absolutely, mistakes happen, they aren't the end of the world, but they need to trigger a learning process. Looking at airlines and ISPs, that process is, in the most charitable viewing, processing glacially.

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