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I’ve received one call in my life from such a relay service. I worked the phones at a retail shop selling specialty sports equipment. It was a normal call aside from some delays due to the typing and a brief introduction to explain that the person on the call was a middle man. It’s great that these services exist.

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Thanks for accepting that.

A lot of stores don't accept them anymore because of scumbag scammers abusing the system, leaving us dependent on a friend or family member to make our calls.

That infuriates me on your behalf. It’s so hard to make something nice to help people.

Not an American, but I would have thought that sort of thing would be against the ADA?

It is. But when the front line person has received a bunch of spam calls they start hanging up when they hear the relay disclaimer at the start of the call, whatever the law says.

Similar issue here in Canada.

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