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Comment by raghavbali | Hacker News Reader

why not fix the calculator in a way that avoids/mitigates scenarios where users get to wrong quotes and then do an A/B test? This setup seemingly tilts towards some sort of a dark pattern IMO

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Because the results were probably wrong because the inputs were wrong (exagerated by over-cautious users). There is no automated way to avoid that in a calculator; only a conversation with a real person (sales, tech support) will reveal the bad inputs.

I wonder if some of that could have been automated. Have a field to indicate if you are an individual, small business, or large business, and then at least flag fields that seem unusually high (or low, don’t want to provide too-rosy estimates) for that part of the market.

They tried to mitigate :

   But any attempt to address one source of confusion inevitably added another.

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