> In Canada if you look at telecoms, banks, insurance, grocers, airlines, etc – there are a few major competitors and that's about it. It's very difficult to start a competitor, often for regulatory reasons, and most smaller competitors end up getting bought out by the big guys.

> As a result, they have crazy shitty experiences. Telecoms are frustratingly expensive for cable and mobile services. Banks are dreadful and charge fees left and right, for basic things that are free in the US. Customer support with any of these companies is terrible.

This is funny to me from across the pond, because that's how I'd describe the US as well.

Small amount of telecoms and banks that charge exorbitant fees sounds like the US too.

High barrier to entry for physical infrastructure and banking are the reality all around the world, and for good reasons. There's more to it than that.