Here is the unrolled tweet for those without an active account:

https://unrollnow.com/status/1182635589604171776

This is why I never, ever, buy or recommend software without actually using it along with the people who’ll be dealing with it everyday. “Oh, devs will have to install it on their laptops? Ok! I’m a dev. Send me a test license and I’ll see what it’s like.”

I’ve made mistakes, sure, but I’m proud to say I’ve never signed off on anything I wouldn’t be personally willing to endure.

The baby clothes analogy is perfect!

And it works just the same for Workday and ServiceNow applications. And TV remote controls...

In brief, administrators are tunnel-visioned on checking boxes without being mindful of the fact that if you only need 1% of the features, the other 99% represents unnecessary complexity that will directly impact the usability and maintainability of the "solution".

here's the prior HN post about that tweet: https://news.ycombinator.com/item?id=21224209