The quality bar is very low to become a realtor (3 months of online coursework).
Realtor reviews are cooked and completely fake online.
So it is not a big jump to say that the average realtor experience is poor as they are usually driven by a single advertisement or a single Zillow link for most people.
We try to mimic the behavior of the best performing top 1% of realtors and give that experience to all.
The issue is that we don't really have a choice in the matter. In a properly functioning market, you could still have your realtor if you wanted, and I could pretend they don't exist instead of having to help support their lifestyle.