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Comment by novia | Hacker News Reader

After moving to the Bay Area, I tried to do the old, "negotiate my bill with Comcast down by threatening to leave" trick, and instead it instantly cancelled my service. I was clicking around on the website trying to figure out how I could talk to the customer retention department when it happened.

I think some companies have already complied with this law ahead of time.

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Or perhaps they are/were being selective. If people on certain plans almost never hang around because of the extra steps and never move to a different product instead of leaving after taking to a rep, they might just let those customers go to save effort. This is particularly likely for services that were originally loss-leaders to get people in and the company makes nothing from them directly (or makes a small loss).

This is unlikely. A retention call is like fifty cents of labor costs for a decent chance at hundreds or thousands in continued profit

My first thought was similar - assuming this is truly forcing websites to implement a “one-click” flow, I’m worried that people will accidentally unsubscribe without an easy way to pick up where they left off. At least an “are you sure?” button would be nice. (Although I hate companies who force me to choose a reason why I’m ending our relationship)

I think a good compromise here is that if you click it, you land on a page that says you've unsubscribed with a resubscribe button on it.

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