The department store was a place where women could escape their houses or apartments and spend time in surroundings That were much more expensive and attractive. Marble floors, decorated walls, mirrors and glass, finely finished display cases, and quality goods all contributed to a pleasant environment. Seasonal changes in decoration and products kept the experience fresh. The escapist experience was paid for by pricing the goods to cover the overheads.
When the department store migrated to being the anchor store at the suburban mall, its role as an escapist haven was diluted by the mall's amenities and by the proliferation of boutique shops lining the corridors.
On-line shopping now offers a wider selection of goods at lower prices. And social media offers an alternative mechanism to escape their present reality.