I can live with USPS but what made me actually cancel my Prime account was their use of On-Trac shipping in California. They literally missed every single time and had to come back the next day.
In my zip code there are various blocks (including my own) where virtually nothing gets delivered in <5 days. This is in one of the biggest cities in the US.
I've contacted customer service and gone through multiple escalations twice and nothing has changed and it appears to reach a black hole. Addresses a few blocks away get normal prime delivery in 1-2 days.
As much as I love Amazon (I've been a customer since the very beginning) this makes me think that antitrust action is needed. Seeing pictures of Bezos partying with the Kardashians doesn't help Amazon's cause very much either.
For a while things got delivered via Amazon's subcontracted trucks but that stopped and now it's just whatever level of service USPS offers is what you end up with. Houses a few blocks away get normal prime delivery.
As much as I don't want to be a fan of Amazon -- their offering, especially because of the logistics/shipping, combined with generally fair prices, is quite incredible.
Yeah, that's probably why. They get people hooked with actually good service and then drop quality to save money once they've captured the market.
I suspect it isn’t next-day in, say, Broome. Last time I was in Hobart even it definitely wasn’t next or two-day shipping, lol.
As usual Perth gets shafted with 3rd party couriers with 0 SLA :(