Sorry to repeat the "if you're not paying, you're the product, not the consumer" adage, but I think that's critically important when evaluating Google. These things aren't free, they're paid for by billions in advertising, and it's not like Google was the first to figure out this business model - radio and TV was "free" in the same manner for decades prior.

I honestly would love it we would ditch surveillance capitalism and went back to a simpler option of paying for products and services. I think that essentially all of the complaints you here about Google (their lack of any responsiveness/customer support, their constant spying on users, the constant "Google graveyard" of discontinued products, their current corporate ossification, etc.) can be directly linked to the fact that users don't pay for their products.