That is the point of the article but I am failing to see that point fully made.

I am not seeing that it has nothing to do with customer demand but instead the quote you said to meis saying it leads to problems with responding to an increase in demand.

If I understand the point of this article properly they require 58% utilization to pay minimum wage.

The article even mentions the cost savings for these companies to optimize their drivers to have a higher utilization rate.

Edit:

> Do said in a Sept. 27 public testimony at the city council that his agency intends to announce rules by the end of the year that would limit new driver onboarding as a way of deterring future lockouts.

I don't think they would be contemplating the above if there was no relation to customer demand.