Enterprise Software Lessons:If you are Going to Pick Up a Fight, Hit the Big Guy
jrodthoughts.com
jrodthoughts.com
- Good products that have superior technology and end-user benefit, must take a long-tail approach (i.e. many small customers first and then big boys next)
- In general it requires large amount of sales teams and long sales cycles.
- Remember who is buying the software. It's most likely not the end-user. (this is wildly different from selling a photo-sharing app) They normally have long standing relationships with IBM, Oracle, SAP, etc. and value their relationships sometimes largely more than pleasing their end-users.
- It hurdles are usually a pain. It requires getting sign off by not only a large number of stakeholders but through a vigorous set of checks. This also means you might need to shed out extra money for certifications, etc.
There's lot more and I'll be writing a blog post about this in case anyone is interested.
This is absolutely true. Many "enterprise" buyers are showered with free meals, conference tickets, drinks, and simple brown-nosing by their sales reps. They don't want to give that up for your software that your earnest salesperson tries to sell on actual value propositions.
Furthermore, once a decision is made, the decision-maker becomes defensive. Changing software is admitting they made the wrong decision with the first product. Nobody in an enterprise organization likes to admit they were wrong about anything.
Cheers,
JR