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Comment by nerdjon | Hacker News Reader

Not defending the use of the FAQ to clarify the clearly misleading marketing.

But part of this article implies that the FAQ was not there at the time of signing up. First I am curious if this is actually true?

If it is, does tmobile have any way of tracking the state of FAQ, contracts, etc at the time of signup instead of just the current version?

Clearly the comments made by the CEO about being an "uncarrier" is plain crap if they pull stuff like this.

When I first saw this I did not think about those that financed their phones through the carrier. That is a pretty horrible situation. Good idea to avoid financing through the carrier anyways and ideally hope the manufacture (like Apple) can do it.

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I love the fact that one of the customers used T-Mobile’s own Terms and Conditions to refute the notion that prices could be increased, regardless of the language in the FAQ.

As the article reports, this is what the terms valid at the time said: “If you are on a price-lock guaranteed Rate Plan, we will not increase your monthly recurring Service charge ('Recurring Charge') for the period that applies to your Rate Plan, or, if no specific period applies, for as long as you continuously remain a customer in good standing on a qualifying Rate Plan.”

That’s a pretty massive screw-up on the part of T-Mobile’s legal department. I sure hope this helps the affected customers.

I got the text message warning of the price increase and I have several lines.

Months later my first bill came and they only increased the price on two apple watch lines by $2 a month each so $4 per month increase on a monthly bill in the hundreds. Seemed rather silly actually as I thought I would be paying $40-50 a month more like the someone in the article described.

I thought I would have a much bigger increase, so clearly they have the ability to track which contracts were valid during the period of sign up and that’s encoded into their billing system.

It is likely a frog boiling. You didn't complain on the $2 / month increase. They'll now try a $2 increase every six months.

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