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> i don't understand how this is punishing the good people

This is putting the trustworthy people under personalized surveillance/scrutiny.

I just don't think working with someone looking over your shoulder to be that healthy, and might be counter-productive (maybe literally).

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i mean i don't considere issues closed or tickets open to be "looking over my shoulder", but i guess we disagree there. these are some metrics that need to be looked at at some point to determine some strategy about the future or reflect on the past.

"trust" to me is knowing that everyone that has access to these metrics are making decisions in good faith. it's knowing that your boss isn't sitting there watching it every hour or using it as some simple metric to axe you. blame the people not the tools.

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