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> Other researchers have also discovered that the performance of an individual knowledge worker is the most important factor for organisational success...

Great, which means we have a way to measure individual performance with respect to what matters (organizational success). So what's the problem?

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No it doesn't, it means we need a reliable way to do it

> Organisations are still planning and making NewWoW changes, without clear evidence of their benefits and without any measurement information

We have a reliable way to do it: The same way the researchers did when they showed that performance is the most important factor for organizational success. If your knowledge workers measure the same way the workers did in that research, you're golden.

Unless you question the validity of the research? But if that's the case, why did you mention it as being significant in the first place?

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