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> Yet, I am shocked when AI does not stop Outlook Messenger from bursting confetti across my desktop in response to the Congratulations reply I receive when HR misreads my email about both adding and removing our late son from my health insurance.

Echoes of Facebook showing people “memories” (photos) of their deceased children on their bday. This is one of the saddest stories I’ve read in a bit.

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It’s a painful reminder of how technology often lacks the sensitivity

The technology can be pushed into any direction, it's just a medium for us. It could be made with sensitivity, customizability, accessibility and so on. But I highly agree that it's lacking in many areas. My solution is to scale back the tech in my life and use it as a tools whenever I need it.

Scaling back and using tech more intentionally is a smart approach, it’s easy to let it take over rather than serve us

To be fair, it was a human in HR who didn't read the email carefully and replied with "congratulations".

An LLM probably could have warned them before they sent the email, if only it had been integrated into their email client.

aaand that's enough internet for me today.

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