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Apple owes him his two laptops.

He can chargeback, or he can sue, depending on the arbitration laws in Canada.

Lastly, there may be a government agency similar to US states' attorney general that might take a complaint and evidence of a pattern of abuse.

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That may result in is icloud account being locked out, apparently.

I'm sure he can take them to court over that, but losing access to your files and services for an indeterminite amount of time is a big deal for most people.

And Apple can block his icloud account without notice and with no explanation without any chance to get it back.

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