Any organization that can live in denial for years and years about the core issue with their product is going to die. Mozilla is tightly connected to the web developer community, but has a complete disconnect from the problems facing its actual users. When Firefox shipped, it was a great, light-weight alternative to Mozilla. From my point of view as a user, I haven't seen any substantial improvements since 1.0 shipped in 2004 -- spell check is nice, and given how often it crashes, restoring tabs when the browser is opened is nice -- but that's all. Otherwise, if not for security issues and web site compatibility issues, I'd be on Firefox 1.0 (which worked fine on sub-GHz machines).
Aside from that, virtually all development effort has been aimed at making a better IDE for web developers. I guess that benefits me since, ultimately, I can visit nicer web sites in Chrome.