How Google spent 15 years creating a culture of concealment
nytimes.com
nytimes.com
There needs to be some kind of work product doctrine, which protects the privacy of routine business communication. Defining that, while allowing the collection of evidence of criminal activity, won't be easy, but the current state of affairs is unworkable.
I don't wish to facilitate corporate crime, and it's obvious that some of Google's anti-competitive behavior is unlawful. But, I don't see any realistic alternative to what Google is doing in the current legal environment.
> There needs to be some kind of work product doctrine, which protects the privacy of routine business communication.
Wow. This is the opposite of how I feel. Mega-corporations should have their communications logged at a much higher level than a normal business. The things that have come out in court show how they manipulated their customers (advertisers). Regardless of how you feel about advertising a portion of those companies are small mom and pop shops trying to get by. If you have communications that can be used as evidence you're probably in the wrong.
That does not match my second hand accounts of how the law and lawyers work at this level, at least in the USA. Lawyers, at least in part because it is there job, will scrutinize every communication for anything that has the slight chance to be interrupted in their cases favor regardless if that interpretation is truthful.
The system of law in the USA is adversarial, the Lawyer's job is to present the case in the best possible light not to find and present the truth. So if something taken out of context plays well for their case it will be used. That could include decades old communications that no one remembers happening on a tangental topic.
And I assume approximately nobody in the legal sector has any interest in reducing these.
The collateral damage of the incentive structure created by this dynamic must be vast. Deleting everything by default as a (reasonable, at a micro-level!) leads to immense institutional knowledge loss.
Agree wholeheartedly, would be great if would could step off this path, but I have not heard of any efforts in that direction or groups that champion it.
"Hey ChatGPT, find quotes in this 6 TB of chats to support my argument"
I trust the free market to solve over-litigation about as much as I trust it to prevent over-treatments in dentistry.
Free markets work well in many cases, but self-regulation that directly diminishes the total addressable market is not exactly common.
> they are certainly not going to let 6 million documents get in the way of a big settlement
No, but the loser will pay for their discovery – and after at most a few steps of indirection, by extension all of society.
The system purpose is to try and find the truth, because that helps society function, but is imperfect. It is good enough, so far, to keep society functioning, though its imperfection allows injustice to happen.
> It's who can convince the judge/jury better even if they use nasty tactics.
The adversarial system[1] does result in nasty tactics emerging, and I think there is room there for improvement.
The U.S. legal system does not empower prosecutors in this way. They are free to provide quotes out of context, of course, but defense counsel are just as free to provide the missing context, and neither actually gets to make the decision to convict.
What you don't say cannot, and what communications you destroy (as part of an ongoing general "document management" policy, not as a specific response to a lawful demand for records) cannot.
However if you phrase your document management policy as "apply these guidelines so that our illegal activity cannot be documented by us as illegal" you will be having a Bad Day should that policy come before a prosecutor, Grand Jury, or court.
Something of which I'm aware as I've featured precisely that quote on a number of my profiles across the Internet under this 'nym.
One of the objectives of a corporation is to reduce liability. If open and honest communication means that they end up liable, then they just won't have open and honest communication. End result is dysfunctional and compartmentalized companies. And ultimately the cost for all of this will be borne by everyone.
One way to get open and honest communications from the corporation is if employees are personally liable. But then you wouldn't have open and honest communication from those employees.
Only once they get really big though. And maybe that's OK. While it increases the price of goods from that company, it lets smaller companies compete without the larger companies straight up ignoring the competition. Letting large players continue to dominate is worse for the cost experienced by everyone else.
Are the employees personally liable though?
The issue here is while employees aren't personally liable if they discuss Google wrong doing, Google is liable, which causes the culture of secrecy and deletion.
So the comment I was replying to is kind of wrong about "liability" and the root cause here. Because yeah..Google isn't gonna not be liable for stuff they as an organization of people do. That can't be helped.
and that's before you get to the fact that you have to defer how your IT systems work to the lawyers from the big overseas insurance company that covers your company/products. It's a major pain to get them to sign off on collaboration systems because they are such a discovery risk not because you are hidings, but because of how people communicate especially around issues. As far as discovery goes with aerospace, if your engineers anywhere acknowledged any problems, you are hit. How can you have a good product/continuous improvement when you can't acknowledge issues in writing?
Wow, that's a very sad contrast to the blameless failure analysis culture of aviation accidents/incidents I've heard so much about (and actually see as a model for what we should strive for in software).
I can't even begin to imagine what kind of organizational chilling effect this must have on the way problems are discussed.
At the same time I've never seen anyone knowingly defend anything unsafe or illegal anyway.
And my experience is that the "blameless" culture is very present.
You’re probably thinking of a particular company that I don’t have experience with, but it’s not applicable to the whole industry.
I'm not saying who is at fault or who is liable (that's for a judge to decide) but you don't think that communication should be in court? Do you really know the depths that capitalism will go to to make a dollar off of you and everyone you know?
Where those statements are available to the plaintiff to evaluate for evidence of, but the underlying communication is not allowed to be presented to the jury because it is prejudicial until it is established that the x had a real foreseeable issue?
The problem is that most employees are not lawyers so they cannot make a proper legal judgement on their routine works. And even lawyers are frequently making mistakes. And if you think prosecutors are not good at "creative legal interpretation", then you probably don't know much about them. Seemingly innocent things can become the greatest weapon at the hand of competent prosecutor.
but the executives are much closer to understanding the legal issues, so when an unsophisticated employee suggest something that is against anti-trust, the boss should say "no, we can't do that, it's anti-competitive"
the issue is not speaking against interest, it's engaging in illegal behaviors.
I’m surprised to see someone advocating for “if you haven’t done anything wrong you don’t have anything to hide” on HN. The cognitive dissonance must be in overdrive here!
What they're saying is that people deserve privacy, unless what they're doing has some relationship to making money, in which case they do not.
So I agree with the person who said this was a false equivalence.
Corporations exist at the pleasure of the people; we can and should impose any and all requirements and restrictions on them necessary to ensure they do not amass too much power and act to the detriment of regular citizens. We've failed in that, and we see the negative consequences of that daily.
But it's a vague nebula. Stuff like whistleblower protections, retention laws, 'piercing the corporate veil'....
What’s the famous Cardinal Richeleu quote?
I responded only because “corporations bad” is a mind virus deeply inculcated in a lot of people here, but those same people mostly would never think that just because something you said could be used against you in court that you did something either morally wrong or illegal. I wanted people to see the effect the mind virus had on their thinking.
Did anyone? No idea, probably not.
But it’s not a false equivalence at all, all the same reasoning applies whether your communication was at the office or your house, and whether it was about your dog or your code.
There are very many non-nefarious, completely legal reasons one might not want a work communication to be visible down the line, just as with personal. If someone can’t see that their thinking is cloudy and I bet they experience cognitive dissonance.
No, they can be used against the corporation. And that's totally fine and proper.
> There are very many non-nefarious, completely legal reasons one might not want a work communication to be visible down the line, just as with personal. If someone can’t see that their thinking is cloudy and I bet they experience cognitive dissonance.
No cognitive dissonance here. I just don't consider private/personal speech to be the same thing as work-related speech. I think the former should be protected from prying eyes (including the government) with as much zeal as we can muster. But the latter? No, there is no reason or need to hold that stuff sacred, and many reasons related to accountability to ensure it's recorded and available for legal challenges.
Among other things in my past, something a colleague reminded me of as we were going through special training, since the work we were doing had specific training and guidelines for communications, on top of the normal training and guidelines for communications, due to our team working on specifically 'compliance' oriented modules.
Ironically, it did not impact the teams ability to raise concerns or deal with bugs/etc. It was primarily about being clear about messaging in certain contexts, and it wasn't hard to deal with.
> I responded only because “corporations bad” is a mind virus deeply inculcated in a lot of people here,
I'd argue more people are unhappy with the way your typical modern corporation is run, speaking of...
> but those same people mostly would never think that just because something you said could be used against you in court that you did something either morally wrong or illegal
It would be interesting to ask what subset of those people have had to give all their social media account info on application/hire to the job so that HR can keep tabs on them...
I got ahead of myself here, just a bit. Let's go back to:
> the idea that if something you said could be used against you in court you must have done something wrong (the only thing to which I was responding) is not one.
Hard to say based on the muddling of the 'you' here.
Is the 'you' in this statement something the company did? Something you did under (potentially ever-implicit) duress of losing employment? It's hard to respond accurately without knowing the context.
> There are very many non-nefarious, completely legal reasons one might not want a work communication to be visible down the line, just as with personal.
Yeah but at the same time all parties need to protect themselves, and that includes the corporation. As a realistic example, a business may need to retain Teams conversations for an extended period of time, for instance if someone decides to file some sort of EEOC or Harassment claim down the line. If the claiming employee is pulling messages out of context, the full history may aid the defense of the business.
Yet, if the business retains those conversations, they cannot hide them on subpoena.
And, having dealt with more than one attempt at 'character assassination' I can say I'm glad I live in a one-party consent state for recording.
> If someone can’t see that their thinking is cloudy and I bet they experience cognitive dissonance.
Nope I just know to stand by what I say. I've had some managers that don't appreciate the 'level of detail' I include in certain emails, but 90% of those are clowns that were looking for me to, shock, shock, not have enough context to a statement so they could fire or ostracize me by, as you say, 'six words out of context'. At least if I give the full context with the communication, I can point at that and they look like an idiot instead of getting rid of the person politely trying to steer them away from incompetence.
Once you define a class as having less rights (for better or worse) you've created a breach.
The 4th and 5th Amendment:
4th: The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no Warrants shall issue, but upon probable cause, supported by Oath or affirmation, and particularly describing the place to be searched, and the persons or things to be seized.
5th: No person shall be held to answer for a capital, or otherwise infamous crime, unless on a presentment or indictment of a Grand Jury, except in cases arising in the land or naval forces, or in the Militia, when in actual service in time of War or public danger; nor shall any person be subject for the same offence to be twice put in jeopardy of life or limb; nor shall be compelled in any criminal case to be a witness against himself, nor be deprived of life, liberty, or property, without due process of law; nor shall private property be taken for public use, without just compensation.Are these people entitled to the rights you're talking about? They're people, so I think you must say that they are.
OTOH, to all intents and purposes these people are behaving like a corporation. How can it be that corporations are denied those rights, but groups of people that behave exactly like corporations -- that are corporations, in all but name -- are entitled to them?
A collection of individuals operating in principle like they’re an LLC, but not contained within an LLC, don’t get the protections that an LLC get. They get individual personal unlimited liability.
For the same reasons that me operating as an individual gets taxed as an individual, but me operating through a LLC wrapper gets taxed as an LLC.
We’ve made up these arbitrary rules whereby LLCs (sometimes) get a different set of rules to real people.
Nevertheless I don't see liability or tax differences as fundamental: I think that, even if there was no legal concept of a corporation being a (kind of) person with special protections, functionally similar structures could and would arise. We already have liability-waiving EULAs everywhere for software, which 99% of people accept without a second thought; perhaps this concept would be much more widespread.
I also think that most people who complain about "corporations" don't carefully distinguish them from other ways of clumping people together for business reasons, like partnerships or trusts -- I think the resentment is mainly around the size and wealth of these clumps. And I think that the differentially wealth-generating tendency of all these people-clumping arrangements comes primarily from the efficiencies (and additional possibilities) afforded by letting the people in them specialise their work, rather than from liability and tax differences.
But admittedly that's my own speculation.
And then either they give up out of frustration and think I’m dissembling or they start to think about the problem differently.
Corporations are just groups of people. Unless you're accusing a company of being ran by AGI.
On top of that, we usually consider the corporate entity legally liable for thinga the people do in the name of the corporation. That doesn't come from "just a group of people". That comes from a specific legal structure we've decided on as a society.
Companies are to shield people from unknowingly or accidentally causing damage or committing a crime, and losing more than the capital already invested. Think situations like ‘I hired a driver, and he got drunk when I wasn’t looking and accidentally ran someone over’.
Without a liability shield, every investor or manager/owner of that company could lose everything, even if there was no way they could have known or prevented the problem - except by literally not having done business at all.
1: https://en.wikipedia.org/wiki/Corporate_personhood#In_the_Un...
That's overly glib. Large and megacos should be held to a higher standard than ordinary folks and small mom-and-pop shops.
A decent rule could be "If you have an army of lawyers (whether on retainer or on staff), you're presumed to have a far higher-than-normal understanding of the law relevant to your business and get far less lenience and forbearance from the courts.".
Yes, I know that's not how it works today. I'm saying that it SHOULD work that, maybe after a six or twelve month advance notice period.
despite the whackadoodle precedent that corporations are people, corporations are not people. they may be made of people, but the affairs of those people are within the course of their employment, acting on behalf of the corporation.
And even worse, actively recruiting individuals to commit obstruction of justice and evidence spoliation (two distinct categories), so you as a company can thrive from crime a few more years.
The law is there to protect consumers.
Privacy law is there to protect everyone. Google could have easily said: I have the evidence, but I plead the fifth and not going to provide that evidence that you seek in discovery. The issue of course is in civil proceedings this means, the Court can instruct adverse inference or strike the pleadings -- that is a default judgment.
"If you have something that you don't want anyone to know, maybe you shouldn't be doing it in the first place."
<https://www.eff.org/deeplinks/2009/12/google-ceo-eric-schmid...> (2009).
I'd normally pass it by entirely with an eye roll, I just thought it was funny that it's the opposite of how they'd feel if talking about people in their personal lives, completely unaware that these are the same people at just a different time of day.
This is the same reason why I think police should be recorded when they are out on duty. A person gets to have the right to privacy, but the police, while on duty, should not have that right, given that they have the ability to legally kill someone, among other things.
If you (police, large corporation) are granted the legal ability to do harm on a large scale, then you also need checks to ensure those abilities are not being abused.
I'm sorry to be abrupt, but thats not true. We can see that empirically. For instance, you are talking to someone who read it and thinks that's a simplistic caricature of what they said.
So we can dispense with the idea your rephrasing is equivalent. That's indisputable.
There's a good quote about this in Rand, something something faced with a contradiction check your premises. When we jump to these kind of reactions, it's an annoying responsibility to pause and sigh, and engage on some level beyond "I'm sick of people saying (something they didn't say)"
But both the “corporations are bad” mind virus (which is no more interesting than flat earth theories) and the idea that individuals want and deserve privacy even when acting morally and legally are so widely held here that I’m sure that Venn Diagram is like 90% the overlap part. The post to which I was replying may not be in it, I have no idea.
I wanted to point it out so people could see it clearly in case anyone caught it. I’m sure a lot of people felt some cognitive dissonance by agreeing with both and didn’t realize it, as one rarely does.
The original idea to which parent was replying actually was interesting. If nothing can be deleted, corporations (and people, when not at work) can be hampered and pushed into other forms of communication, other actions, etc. which can then even grow to be nefarious. That one’s interesting, “if what you said could be evidence then you did something wrong just because you were at work” isn’t, it’s just silly. It’s child logic.
I agree entirely. And it's not like it's unprecedented: we treat banks like this already. They have to keep records of all internal communications for years.
And it doesn't stop banks from breaking the law, or their employees from doing so in (recorded and logged) internal communications.
Except for those that happen in person, which is bizarrely arbitrary, especially in times of hybrid work. I do feel like there really should be a digital/remote equivalent to an in-person conversation – but (for specific industries only!), there isn't really.
One could even say that the status quo is a huge scope creep in terms of the original intent of the regulation, which was apparently focused more on "things one intentionally writes down", not "things that got written down because that's just the medium in which a conversation happened" or "things that were recorded because it's technically feasible" [1].
[1] https://www.bloomberg.com/opinion/articles/2022-09-28/the-de...
And the SEC will even fine financial institutions for having work-related conversations outside of the official recorded channels.
I agree. But, it needs to be balanced by making the penalties for companies engaging in vexatious and/or abusive litigation and vexatious discovery tactics very, very harsh. Megacorps would dislike both of those things happening to them, so we'll never see it.
I worked at Google between 2016 and 2023 and I feel embarrassed by this. I knew it was wrong, but just said "oh this must be what being at bigco is like." We were an exception.
And nothing can be done about it.
It's moving and feels true, I have a particular dislike for credit card processing, but when I stop myself, I cannot think of a single practical example of how credit card processing has tightened rather than loosened over time. Separately, despite despising the ex. absurdity of AmEx getting 5% of the restaurant check because they pay off their customers, their profit seems attributable and proportionate to the credit risk taken on, there aren't really signs of significant market power
Fwiw I don't mean like visa MasterCard, I mean like Citibank, Deutsche. Basically anyone who would have been in headlines in 2008 or has custodial responsibilities for $X00 billion.
There are undoubtedly reasons they are so dominant today, but storing old emails and chat logs is probably not one of them.
The financial industry possibly has never had more money or power. And now we are painting them as victims? Who is more powerful?
Megacorps are the leading practicioners of abusive and vexatious litigation, often against small litigants who can't afford to defend themselves.
Legal battles can be very expensive, even if you are not actually in the wrong.
Plus, even if you do re-negotiate your contracts frequently, your salary still lags inflation and by that time your colleagues in the industry will be more oppressed than they are today and you will have to compete with people who will have lower self-confidence than they have today and thus they would accept lower salaries which will drive down your own wage.
The tech industry is tough because the average worker has low self-esteem. Also corporations drive down self-esteem by monopolizing the industry so even the most skilled workers feel hopeless to compete against them.
I wish I had put more thought into this when I started my career. I would have studied law. Lawyers have ridiculously high self-esteem considering often rather limited knowledge compared to engineering professions. Engineers are nerds with confidence issues so they tend to accept less than they could get, driving down wages. Not to mention regulatory moats that exist around the legal profession which keep the supply of accredited professionals low and thus keeps their wages high (supply/demand dynamics).
If there were huge "unfair" advantages to being incorporated, then surely "normal" businesses would simply pay the modest fee to incorporate.
Some businesses decide the benefits outweigh the restrictions, others do not.
So this is something that’s almost exclusively going to harm criminal organizations by making them less efficient.
That sounds like a win win.
Only if you count "most companies" by company, i.e. most companies are therefore small businesses. And of course they're not worried because they're small and not subject to these kinds of investigations. They're not profitable enough to be targets.
But if you count "most companies" by where most people work, you're talking about medium-to-large corporations. And it's standard these days to have policies exactly like Google's, to not retain instant messages for example, and delete e-mails after a short number of years. Because they're big juicy targets for frivolous lawsuits.
So no, this isn't a win-win. People say dumb stuff all the time that a lawyer can take out of context. That doesn't mean a corporation is a criminal organization, as you suggest.
Corporations sue each other all the time, not because the corporation being sued is criminal, but because the corporation suing thinks it'll be able to get away with it. But you seem to be ignoring that.
I have also been told internal communication is more likely to be beneficial in lawsuits. It’s not because you’re intentionally hiding stuff, but because your employees have a viewpoint that is more likely to align with your interests than a 3rd party.
> People say dumb stuff all the time that a lawyer can take out of context.
Stuff taken out of context is rarely very persuasive when you can provide that context. It’s far more damaging to their credibility than your case.
I would guess you haven't had to experience such an unfair situation personally as you still have that young/naive optimism about the world. If you ever find yourself entangled in some legal technicality, you will realize that that is a really bad idea.
On a similar note, never talk to the police, no matter how lawful you may think you are.
According to Google's own testimony this is a Google problem not a problem shared by the other average companies that produce 13 times less email per employee than Google.^1
A reasonable person might suggest that the company's employees try to produce less email (and instant messages) like other companies.
Instead, a crook might agree that the company destroy email (and instant messages), potential evidence, immediately after being created.
But Google does not do that by default for the public with Gmail and its instant message services. Maybe because the average user is not a crook.
1. Google probably has far more than 13 times the amount of storage capacity than the average company.
Destroying potential evidence at a company is what it is. It is not like there are multiple ways to interpret it. Google did it even after they knew they were being inestigated.
Feels like a suss statistic. Counting the emails I have sent/received is as meaningful as counting network packets. Which dev working on services hasn't accidentally sent themselves 40k email alerts? Well, a few I imagine, but certainly not this one!
They could not commit crimes. They could not conspire to commit crimes in the future. They could be happy with having won business and stop committing crimes.
Most orgs I've been at with this concern either on a large or silo'd level, will either change policies to fit, whether that be retention times for chat messages or guidelines to not record certain types of meetings/etc.
> There needs to be some kind of work product doctrine, which protects the privacy of routine business communication. Defining that, while allowing the collection of evidence of criminal activity, won't be easy, but the current state of affairs is unworkable.
Mixed bag. Not every org will be OK with someone bringing up various regulations known in a recorded meeting, or even saying the potential number of impacted risk cases on a call raised with an issue in production. OTOH I've been at shops where I asked about the legality of something and it was thanked for being on the record (Thankfully that org was super-compliant and it was never about production, only design.)
Maybe that's because I am a low level code monkey and communications in the higher spheres are full with nefarious plans about how to do illegal stuff and suppress competitors - but honestly I never observed anything close to a picture that you are painting.
Has somthing changed? The current legal environment seems to favor corporations and deep-pocketed litigants. The US Supreme Court keeps giving them more and more power, including free speech, freedom of religion, unlimted political donations, etc.
It's not journalists that have weaponized the law, it is corporations. The assertion that the overwhelmingly powerful are victims is awesome propaganda - attack the other side (with what you are guilty of), change the subject, etc.
With the likely coming war on journalism, I'm sure this will be a popular talking point. Maybe it's being previewed now?
Funny really that it was Eric Schmidt who said on the topic of privacy: "If you have something that you don't want anyone to know, maybe you shouldn't be doing it in the first place."
"... except if you're a corporate employee in a routine business conversation" – added Schmidt after some additional consideration.
Call me jaded, but if my 8 person company could say " maybe we should get legal advice before doing that" I am not going to wring my hands over poor, persecuted Google. They've become an ad company with some web tools on top.
Just pick up the phone or meet in person and speak plainly.
I remember when Mark Cuban tried to make his CyberDust app.
Because this form of evidence destruction is viewed as legal by the courts if you're not a "highly regulated" business like a bank, unless you've been specially and specifically ordered by the courts to preserve evidence there is no punishment for destroying evidence in this way.
A few years back, Google execs did choose to continue to destroy evidence after a court ordered them to preserve evidence and turn off their evidence destruction machines. I do not remember whether or how severely they were punished. (If they were, surely the punishment was far less than it would have been for we mere peons.)
Which is exactly the crux of the problem.
Why do we have two completely opposite regimes for arguably not very different types of organizations?
Intentionally short data retention policies should be illegal – but obviously that's completely infeasible in the US with its incredibly expensive legal discovery process, so that would be the first thing to fix.
On the flip side, even regulated industries should get to have a digital equivalent of an unmonitored "conversation on the golf course/in the elevator" etc. – or do we seriously want to incentivize that in a world where we're rethinking physical offices?
I'm not too sure it's the best decision to let all the individuals that intentionally either deleted or in Sundar's case attempted to delete evidence (legal hold overrides right click -> delete) completely off the hook.
> journalists will happily take any comment, from any employee, from any context, and make it Crucial Evidence(TM) of impropriety...
I think that's more a problem of social media, where it seems true more often than not, and not professional media, which actually reviews evidence, corroborates, etc., and are subject to expensive lawsuits if they fail (e.g., Fox News has paid out something like a billion dollars over smearing the voting machine manufacturers).
It depends what you call 'professional', but I mean high-quality sources like NY Times, CBS News, etc. (Yes, you can find where they've been accused of failing, which of course will happen, and where they've actually failed - there's nothing perfect under the sun).
The targets of professional journalists' investigations will lie their asses off - until they are caught, and then they switch to a fall-back lie. They also use the tactic of attacking the messenger. They aren't under oath or required to answer questions.
For one thing, Professional Media is inextricably linked to Social Media (especially Twitter), and are leading participants in the salacious outrage bait economy there. For another, my criticism is not that journalists are making things up from whole cloth, but rather that they are more than willing to comb through discovery filings to find the most outlandish thing anyone has every said in order to paint a picture that may or may not be an representative of the broader case.
I don't think they do this because they are the "enemy of the people", but because it drives engagement.
I think it's a vast exaggeration. Every human activity and institution has flaws; we can't eliminate all of them. One solution is to have transparency - journalists are transparent because they have to provide evidence.
Just count how many "according to anonymous sources" stories you heard recently, and how much of the "evidence" anyone would independently verify. You'd be surprised (or not, if you've been awake for the last decade).
Contrast that with social media.
Maybe it used to be so, but not anymore. Now the careers of journalists (I don't know how to define "serious" without going into true-scotsman weeds) depend much more on ideological conformity and willingness to serve partisan interests and push the narrative that needs to be pushed. The ones that are not willing to do that - regardless of political affiliations - find themselves outside of the "mainstream" media, usually on Substack or likewise stand-alone platforms.
> I don't know how to define "serious" without going into true-scotsman weeds
Yes, agreed. I'm just leaving it ambiguous.
That sounds like "people love to demonize collective farms, but how else would you grow food?" The question begs the answer - other people who are not part of collective farms could do it very well and have been doing it for centuries. You don't have to be a part of billion-dollar corporation controlled by a billionaire and have a degree for which you owe your whole net worth and hope some politician will consider you worthy of bribing to pay it off - you don't need any of that to tell the truth. Especially not these days when literally anyone still can speak publicly easily, despite all the efforts from "real journalists" to put an end to it.
> I mean high-quality sources like NY Times, CBS News
ITYM "corporations that are constantly lying to us like"...
> where they've been accused of failing,
They are not "accused of", there are literally dozens if not hundreds only recent cases where we know they lied, we know why they lied, they know we caught them lying, and yet nothing happened and people like you keep calling them "high-quality sources".
> The targets of professional journalists' investigations will lie their asses off
Unfortunately, the professional journalists will lie their asses off as frequently, if not more. The good news are that we don't really need them anymore.
In addition, most of what SMAC members post has to be new to the public (not something others have posted) and significant to their community.
Then those bloggers would be journalists. But if they did, I wouldn't care if they worked for the NY Times or whatever, or if they called themselves journalists. But who else but journalists and scientific researchers matches those standards?
> You don't have to be a part of billion-dollar corporation controlled by a billionaire and have a degree for which you owe your whole net worth and hope some politician will consider you worthy of bribing to pay it off - you don't need any of that to tell the truth.
You setup that strawperson. It does take a lot of education, training, and work, including resources to do all that work. Could SMAC exists without funding and other resources?
> there are literally dozens if not hundreds only recent cases where we know they lied, we know why they lied, they know we caught them lying
If you can provide examples, that is great. Otherwise, who is making things up?
That's the difference between social media (including HN) and professional journalism. On social media people just write whatever. If they NY Times writes 'literally dozens', there are actually more than 24 or 36; when people on social media write it, it's kind of an expression of 'a lot' and we all know that the person writing is just performing an emotional play, and very possibly doesn't know.
Google communication culture started as open and relaxed so people could go on a public internal forum and say their opinion "I think if we add x, y, z feature we can kill the competition". This is nothing specific to Google, it happens perhaps everywhere but Google wasn't policing it in written communication.
Then all these written opinions were gobbled up by lawyers during the discovery phase of endless lawsuits Google has to defend. It created constant headache so they said, we'll auto delete chats older than a few days unless you opt-out.
Now a court and this article say they are destroying evidence.
I've personally lost my trust in both the media and the legal system honestly. The incentives are just not aligned with good outcomes. The incentive for the media is more and more drama and the incentives for lawyers is always adversarial depending on who they represent.
> Google communication culture started as open and relaxed so people could go on a public internal forum and say their opinion "I think if we add x, y, z feature we can kill the competition". This is nothing specific to Google, it happens perhaps everywhere but Google wasn't policing it in written communication.
What is specific to Google is that they have monopolies, and it's illegal to use that power to kill the competition. One solution is for a manager or executive to say, 'no, we can't do that' instead of promoting the idea.
One of the better-known instances, at least for Geeks Of a Certain Age, was "Bad Attitude", the unofficial group chat for Netscape, run personally by jwz. He'd written about the consequences of that being included within the scope of discovery by Microsoft lawyers during Netscape's actions against that company.
From 1998: <https://archive.is/1bYB6>
(Archive link to avoid jwz's treatment of HN referrer headers.)
Wow. One of the very first things I learned when onboarding to a US company is that the client-attorney privilege does not work like that at all.
“Privileged and confidential” is not a legal shibboleth (especially not when used so incorrectly).
a) It is ironic and indefensible how a company known for storing and gathering the world's information, engages directly in a massive evidence spoliation strategy in direct violation of the Duty to Preserve as outlined in the Federal Rules of Civil Procedure (https://www.law.cornell.edu/rules/frcp/rule_37) That is deletes information.
“Google had a top-down corporate policy of ‘Don’t save anything that could possibly make us look bad,’” she said. “And that makes Google look bad. If they’ve got nothing to hide, people think, why are they acting like they do?”
b) I think and I hope we have not heard the end of this. There are worse things to do than being found as an individual to have violated anti-trust laws, I don't know say have actively setup and organized thousands of people to directly obstruct justice and destroy records to hide such actions: 18 USC §§1503, 1512(c)... (See https://www.law.cornell.edu/uscode/text/18/1512)
"Judge James Donato of the U.S. District Court for the Northern District of California, who presided over the Epic case, said that there was “an ingrained systemic culture of suppression of relevant evidence within Google” and that the company’s behavior was “a frontal assault on the fair administration of justice.” He added that after the trial, he was “going to get to the bottom” of who was responsible at Google for allowing this behavior."
You have the DoJ and three judges looking at you with your pants down. I hope this is the beginning honestly, otherwise what message does it send to every other entity out there? Imagine this happening on any interaction you have as a consumer or employee.
Not at all. Obviously, Google's mission is to organize the world's public information. You don't want Google organizing your personal Gmail for the world to see, do you? So why would you expect Google to organize its own instant messages for the world to see?
> You have the DoJ and three judges looking at you with your pants down.
Judges disagree with each other. All the time. Investigations often don't even make it to trial because there isn't a good case in the end. And just because you have judges investigating you doesn't mean you're guilty. Presumption of innocence and all that, you know?
Equivalently: there is a body, we know for a fact it was murder, and we know the killer is somebody here. Presumption of innocence will become applicable against whoever the prosecution goes as an individual. Not that the crime happened.
On the first comment: Google does use emails to target ads, so I am not sure what the argument is, could you clarify perhaps?
One outcome of this was to wipe a number of ongoing scientific discussions I was having with external collaborators. I'm used to people having the last 30 years of mail on hand to be able to carry out extremely long, complex projects.
Uh this sounds cool at first when you say it, but what does it actually mean? Can't he just say legal costs of keeping that email is more than the value of it. How did he derive exponential?
I personally saw the advice to cc a lawyer with a legal question in order to bring a conversation under attorney client privilege.
The penalty they’re facing in now way accounts for the money they saved by concealing evidence, which basically means “keep doing it, it works!”
On the other hand, humans do not like being watched and documented constantly - I think it is a burden to society's mental well-being.
I would not want to be constantly recorded in my team staff meetings, in office or in zoom.
One can see how regular folks might consider the practice of automatically destroying chat and email messages after one to three months destruction of material which could be evidence.
"Never erase anything" seems to work fine for highly-regulated businesses like banks. And while long-term storage of electronic communications isn't free of charge, it's not at all in the same ballpark as storing decades of paper memos and other paper internal office communications.
Also: The widespread directive to "magically" turn documents into privileged communication with lawyers makes Google's bad intent very, very clear.
I doubt it, expiring chats are widespread even among consumers.
This is a free long term loan. It's almost like corporations pay for the laws to be like this.
Does that work legally though? If it's not only sent to the lawyer then you can't really claim that it's privileged information.
While heavily pushing Gchat to corporate customers.
At least you can't accuse them of getting high on their own supply.
Would humanity be better off? Or are people stupider when they are thinking out loud in front of recording devices?
How much do the lawyers deserve to know?
Nothing IMO. They can look at the company's actions. There's no need to invade the privacy of individual employees.
If they were trying to confiscate my personal mobile that I use for work I will never go along with that.
Luckily I live in Europe where the atmosphere is far less litigious.
Not if your name is Google Inc.
> Nothing IMO. They can look at the company's actions. There's no need to invade the privacy of individual employees.
This refers to employees communicating in a work setting not personal communications. Not saying there should be cameras in the bathroom but if you’re talking to coworkers on an @google email about work… it feels hard to justify saying it’s private.
Employers try to push that as far as they can get away with, so there are current examples of employees being treated worse than cattle that should be illegal and probably is, but that is just employers overreaching and getting away with it because of the usual power discrepency.
And my point with all that is the rest of us have no right to anything the employer has no right to.
That is a good reason never to use your personal mobile for work! If you really need a phone to do your job, your employer should be paying for it anyway.
People look at me like I have two heads when I tell them that my work devices are for work things and personal devices are for personal things.
There are very rare exceptions to this rule.
This would work if we could punish wrongdoing regardless of intent, a standard probably reasonable against companies (they should know better after all). But this is not how it usually goes: Usually incompetence has to be ruled out and criminal intent has to be proven.
Or we could do the opposite and have corporate whistleblowers like the boeing ones mysteriously die off while everyone just makes jokes about it.
Within 15 years we will probably wear a necklace or other device that will record [at least the audio] of our entire lives. This will have a number of positive benefits (memory augmentation, etc.) but also as train data for AI.
Some people will. Others will refuse, and very likely refuse to interact with people with such devices. The "gargoyles" of Snow Crash (people living their lives with full recording devices on them at all times to upload to the metaverse) were not well liked.
And lest we forget more recent history, the term "Glassholes" came into existence to refer similarly to people with "I don't know if their camera/mic on their face is recording me or not!" devices on their heads.
> We live in a unique moment in time. Cameras are everywhere, and we can see them. Previously, they were not there. In the future, we will not be able to see them.
That was during the same years when SOPA/PIPA inspired half the companies on the internet to go black in protest, the same companies which now fold over in response to authoritarian demands from governments. We now live in a very different world than that one.
Norms do shift. I remember the fuss over GMail "reading" your mail.
Today we already have dashcams, bodycams, security cameras, and doorbell cameras recording a lot of spaces previously presumed to be unmonitored. Another 10 years and continuous recording will be commonplace.
All of these "radical transparency" and "radical honesty" practices are just justifications for being lackadaisical about the nuances of human relations.
> It encouraged employees to put “attorney-client privileged” on documents and to always add a Google lawyer to the list of recipients, even if no legal questions were involved and the lawyer never responded.
> Companies anticipating litigation are required to preserve documents. But Google exempted instant messaging from automatic legal holds. If workers were involved in a lawsuit, it was up to them to turn their chat history on. From the evidence in the trials, few did.
Actually they wanted some retention, because for them a big thing was to have evidence of the date you invented something in case of patent litigation. Everyone was given a paper journal in which you were supposed to make notes, which I totally failed to do.
I'd bet that most tech execs have been trained to take the juicy stuff off of official comms altogether and use some privacy preserving mediums like signal or telegram - probably colluding with 'competitors' there as well.
https://web.archive.org/web/20241120125505/https://www.nytim...
[0] Excluding certain information
[1] After these paid messages
Pretty much every public company, at least every bigtech company, follows the same conventions -- don't say incriminating things in chat, trainings for "communicate with care" (definitely don't say "we will kill the competition!!" in email or chat), automatic retention policy etc etc.
No need to single out Google.
My first reaction when I went through this training was that the US legal system is completely absurd in the context of corporations, and can't result in anything but absurd outcomes, whether the litigation is successful or not.
There's quite literally a guidebook that says "don't say 'kill the competition', say 'we will make the best product' instead", etc. It's an obsession with words, and while I can understand how that's important in some civil cases, it's (a) trivial to conceal the coded speech to the point of cringe (see exhibit A: the TV show Billions, where the phrase "I am not uncertain" is used to somehow create plausible deniability), (b) you're gonna get a bunch of false positives from non-decision makers talking colloquially and sarcastically to each other and most importantly (c) it's completely meaningless anyway because intent means nothing to an amoral corporation. Wrongdoing by giant behemoths should be judged by what the company does, did they compete unfairly or not. Their nifty word-weaseling, or a random employee's clumsy lack thereof, should have no bearing on the case.
No surprises here frankly; for a public company, sticking to “don’t be evil” conflicts with fiduciary duty, and only the latter is law.
Then turning out not a profit is a risk they took investing and you have no duty to focus on their returns.
Shouldn't corruption be a PR nightmare?
If you know that anything that you say to your coworkers will be publicized by a third party with the intent to ruin your career, then you either should self-censor to use corporate speak any time you text anyone, or you and your coworkers should delete your texts and emails to reduce liability.
I don't know anyone that has happened to, do you? I think that risk is absurdly over-exaggerated, and IME people who it does happen to, and complain about it, are actually guilty.
Here’s another article based on sunshining web browser history during a meeting that I thought had questionable newsworthiness https://www.sfexaminer.com/news/facebook-food-reservations-f.... Imagine if someone had compromising website visits such as porn.
On the other hand, I do see the importance of making records auditable. The school board wasted $15 million switching payroll providers and no one has published an investigation into who exactly made the key decisions. I imagine that emails would be very useful but they are probably all deleted. https://sfstandard.com/2023/09/12/san-francisco-may-dump-tro...
I think we need to strike a better balance such that text messages and personal browser history is not sunshinable, but design docs and official decisions and work are retained.
Why shouldn't the voters know why she voted that way? What's the problem here?
> I think we need to strike a better balance such that text messages and personal browser history is not sunshinable, but design docs and official decisions and work are retained.
The corruption and other important information is often in the personal communications - and most corrupt people aren't stupid. They will hide it wherever they can.
I have no problem at work being responsible for what I write. I don't know anyone else who does either. Your evidence is of a few anecdotes, none of which were persuasive to me.