I worked on a feature for new vehicles and the company failed in part because buyers simply didn’t know those features were part of the vehicle. Dealers never set it up for the buyer and it wasn’t something many people would think to do on their own
A salesperson isn’t going to jeopardize an easy sale by bungling some fancy new feature they can’t control
I doubt that. They just care less for the technical details.
Salespeople are always trained on the latest features in the auto industry.
Even if they don't get in person training, all carmakers release 1 hour long videos showing the features of their cars for training purposes.
All of the sales people could tell me how many doors each car had and what color it was when we stood next to it, but that was about it. Many of them could look up if other near-by dealers had the exact combination of options I wanted.
If sales person training about the actual cars exists, my experience indicates very few new car sales people take advantage of it.
As it turned out, the feature was still pretty janky and I only tried it a few times before reverting to just regular speakerphone. And when the battery died and the head unit lost all its config, I never bothered figuring out how to set it up a second time.