It's like when you find out the band you like probably didn't respond to you, but just some social media manager.
I may be an outlier, i've actually met a couple dozen famous people, because a lot of my friends were (strong were there) industry adjacent. Like, i've been to NAMM multiple times, and iirc the tickets were quite pricey and limited.
I would rather have those "celebrities" that don't want to directly interact with plebs be honest about it. Nothing wrong with setting boundaries for your job, a lot wrong with deceiving people even if it might seem benign at first.