There is a right way to do this and a wrong way and they picked the wrong way. The right way is to say "we will do 2024 and work with you to transition for 2025".
I'm not defending what they did, but doing the work even one more week was not an option afaik. At best they could have wrapped up earlier?
They should have done that months ago... Maybe they would have been acquired without all the drama...
Seems like they could have had huge layoffs, to try to maintain, but maybe they thought the sale would go through before the shutdown, meaning no one gets laid off.
But the buyer waited until after the shutdown to grab it
Presumably, their cost to serve was higher than what their customers were collectively paying.