Their consumer laptops are all garbage IMO, mainly cause I find they try to max out specs so it looks good on paper and skimp on really basic things like the hinges, batteries, etc.
Their professional laptops are much better, my parents just got rid of a Dell Latitude that I passed down to them after college, and when I bought it for college it was already 5-6 years old so all in all it had a service life of more than a decade. Specs might be down compared to the consumer line but everything else IMO is much better built (chassis, battery, hinges, etc)
The base model XPS laptop was ~$999 at the time (vs $1299 for a 2023 model). Which sadly doesn't feel all that expensive today even though I would absolutely still call a $1000 laptop expensive.