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> Active Directory and Outlook are supposed to be awful, but there is still nothing I see that I could replace them with. (I might be wrong, I haven't been looking at it lately)

Things like Google apps and other web based mail and calendering services. Employees can accessed them from their Android and iOS devices. And IT people don't have to manage it all.

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If you do a feature comparison between Gmail and a 1998 version of Outlook Express, OE wins handily. I've never used Outlook, but I imagine since it was developed by the same company with much of the same needs and it's a much bigger application that a Gmail comparison with Outlook would have the same result.

Gmail doesn't even support group-level filtering!

/full-time Gmail user of more than 8 years

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