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This is by design. Anti-cheat solutions are intended to be opaque. This also applies to bans from many online platforms.

This needs to change, because their systems are not 100% accurate. They need to be able to prove that you cheated or broke ToS before they can ban you and effectively steal any money you've paid them.

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I completely agree with you. These anti cheat systems, whether it is related to video games or university work or anything in life, need to be fully open and transparent otherwise as you say without understanding and proof of what you did wrong, there shouldn't be any ban or punishment. If they find you in breach of a contract, they should be required by law to prove how you broke the contract.

The amount of people in this thread who think online video games can be equated to imprisonment or being kicked out of university or other actually-important things is rather shocking.

Imprisonment is worse, being kicked out of university is also worse, but a company taking your money for a product and then banning you from use of that product without a reasonable (and inexpensive) appeals process is also evil (and imo should be illegal).

I was wondering if the cheating incident could be investigated by an NDA'd neutral 3rd party?

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