the experts were correct. in 2024 there are now OS APIs that provide the same observability and control with much less risk involved.
Sibling is right, that type of product is nothing to do with actually preventing problems, its to do with outsourcing personal risk. Same as SAAS. Nobody got fired when office 365 was down for the second day in a year, but have a 5 minute outage on your on-prem kit after 5 years and there's nasty questions to answer.