Using the passive voice is a long tradition of almost everyone who's ever made a mistake: http://en.wikipedia.org/wiki/Mistakes_were_made
Often, I wish publicists would say things more tersely.
Often, I wish publicists would say things more tersely.
You can write weaselly, evasive cop-outs without using the passive, and you can write sentences that use the passive while still putting the blame squarely where it lies.
passive would be "Issues may be being experienced by users".