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> by having all negative reviews removed

I've noticed the occasional incredibly bad business that gets bad reviews removed, but always wondered how they did it and how that works? A guess: they make some fake google accounts and report the review from multiple accounts?

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There are companies that remove bad reviews as a service. The most popular way seems to contest that the user really was a customer, which forces Google to request a proof (e.g. a receipt). Most users either don't have the receipt anymore or don't care enough, so the review gets deleted.

There are services out there that help you do it. Like Removify: https://removify.com/

Unsure whether they're actually capable of doing it or not. But they exist.

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