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You didn't, but she clearly thought that in the circumstances they should have "given him more chances":

> Given his background and mental health issues, the Monarch should have cut him more slack, she thought.

Which is the equivalent of "hotel staff should just take abuse".

Or perhaps, and this is going to sound purely insane, they person requires a higher level of care, and we need comprehensive healthcare and social safety nets that are equipped to deal with most cases whether that be a person with a cold, a single mom, or someone with mental illness. It literally costs more to keep these people in the revolving door of prisons and institutions than it does to just give everyone proper care. On top of that now you don't have that person being violent in the streets or doing petty theft for drug money.

Those could all be true (and likely are) but "we don't have what we should, so low-paid hotel staff are conscripted to provide it" is a particularly unworkable situation.

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