Yes! Agents are able to make every single action you are able to do on a CRM by themselves using tools (think of their way of pushing the buttons).

Their fast compute ability make them ideal to create a sort of a companion to identify leads getting colder, sales missing a point or even prioritizing leads.

The downside is that you cannot just call an OpenAI endpoint, and have to create a sort of second interface for agents to be able to act upon, all that while maintaining a subscription cost as low as possible, so yeah, those feature will come progressively.