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Comment by _7acn | Hacker News Reader

In my opinion, Microsoft’s entire support is at a tragically poor and hopeless level. GitHub is flooded with open issues that remain open for years without any response from Microsoft. The same applies to Azure. The technical support there is also truly terrible, and it’s easy to find horror stories online about people losing access to their accounts and being unable to restore them.

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When GoodbyeDPI malware was spreading using the similar template (lots of forked repos with password-protected archives), Github abuse team have instantly deleted it upon my request. Mean response time was 10-15 minutes.

I also deleted files on the file sharing websites, such as mediafire and mega.

My abuse emails followed the clear and understandable email template: your service is hosting malware, here's the link, it's password protected and the password is X, here are virustotal results, here's the original repo which it impersonates, and I want you to delete it.

However I remembered reporting the exact "cheats/cracks" from the post as well, and the response time was up to 5 days.

A bit late, but there was a bug in the GitHub Win32 OpenSSH that was introduced in last October 2024 cumulative update. This was precipitated by a PR from September 2023. It performs a permissions check on the logs and other folders, and apparently enforces the permissions it expects, as the service crashes/does not start. This seems to affect Windows platforms more as opening an affected location in Windows Explorer probably prompts the user that access is denied, and would you like to update the permissions. https://github.com/PowerShell/Win32-OpenSSH/issues/2282

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