The lack of a regular HDMI output is mildly annoying but not really a problem. Audio configuration is sometimes problematic, usually not…
If a client wants to use their own Pis, getting them provisioned with our software isn’t always the easiest if the customer is techno-phobic (though that’s partly on us - RPi usage is relatively infrequent for our customers so we haven’t put the time/energy into docs and into baking an image etc).
I love Pi’s, but they just that extra bit more finicky than BrightSigns which are hyper optimized for our use case and prevalent in our customers’ equipment rooms already.
Yeah. The Pi3 -> Pi4/5 jump was quite a massive change in how things work. I've been writing my own playback engine for 10 years now and that one was quite challenging. Precise playback start is something my software supports: You control everything in Lua and can, for example, preload a video and then start it based on either internal logic or based on an external trigger. Up to the Pi3, my software also supports dynamically adjusting the HDMI clock, so the vsyncs of multiple displays are synchronized. Customers have been using that for almost 10 years for video wall playback.
If you go with the hosted version of the software, provisioning is as simple as extracting a single 60MB zip file to an empty SD card and placing that into the Pi. If needed you can even use the API to preconfigure that ZIP file to include settings like WiFi.
It would be great to chat some time!
I’ll shoot you an email.