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Correct. Which is the point. The user complains that the problem is a software crisis when the software is fine on completely different hardware. That would suggest by elimination it's not a software problem, or is a software problem tied to particular hardware.

(incidentally they mostly use USB-C apple pencils and some clone ones when they lose them and the parents don't want to buy a genuine replacement one)

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It is a software problem when a pen is used; you aren't using a pen so it doesn't impact you.

I don't understand why you thought it was constructive to point out the difference between a "software problem Vs. a software problem only when the pen is used." The article was very clear on that point already, it isn't adding to the conversation.

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