We use discord as a workplace chat platform that has allowed us to make great use of its converged “internal + external” structure. Basically, its works as both a team commons as well as a customer support and customer champion platform.

With everything it has provided for us there, I’m somewhere between shocked and flippant that discord hasn’t served our user category well or really at all. For example i’d love to have better tools to track customer support, measure user sentiment, promote the product to discord users, tie our premium features to discord statuses without using random bots and third parties, and so forth. And none of this needs to come at the expense of its free and open nature.

I still love discord, and I buy nitro for myself simply because we get so much value from the product that buying nitro for myself was “the least I could do”. But still. Huge missed opportunity.