37signals: The bullshit of outage language

Whenever I see 37signals posts like this, expressing some sort of outrage against a completely inane topic (like support rhetoric), it feels like one of the team members had an experience they didn't like, as opposed to just having a bad experience in totality.

I say that because the inanity of this topic is amazingly evident; support language functions the way it does because people sometimes need to know at least the problem has been recognized and is being addressed. Not communicating with your customers at all is certainly much more of a folly than using words chosen to appease those who are linguistically anal.

Reminds me of George Carlin's dissection of the language used on airplanes.

Part 1: http://www.youtube.com/watch?v=DagVklB4VHQ&feature=relat...

Part 2: http://www.youtube.com/watch?v=UjKciefHo38&feature=relat...

Dupe: http://news.ycombinator.com/item?id=432737