Probably because programmers aren't generally also social workers, who help people like this day in and day out, with essential local context. Source: my partner does social work, I'm a programmer, and I'm now aware of how little I know here.
Great, thanks. I would have valued your post more if you'd stated this. Unfortunately it just looked like you said "All these people are idiots and I'm right".
Those comments were written by two different accounts.