The Business of Phish (2013)
priceonomics.com
priceonomics.com
Not sure if you remember this, but I used to run phishtrackstats.com and you let me integrate my api with phish.in. That was a big deal for me at the time.
https://www.villagevoice.com/inside-the-nitrous-mafia-an-eas...
I have a friend who has seen 100+ shows and he knows people whose identity and lifestyle is following the tour. They scrap to make ends meet and live on the road. A contingent of shakedown merchants fit that profile. Of course, some are there just to make money and don't see the shows. And some probably take turns running the booth while their clan is is at the show that night
Their business changed drastically in 2009, when they came back from an extended hiatus. The business side of things had burned them out and they pared down their internal organization to ~3-4 people and outsourced most of it to some close friends (an external management team), so they could focus on the music and their families. Whereas in their first 20 years they were far more fan-friendly and even anti-consumerism (they regularly covered up the advertisements in hockey arenas when playing there), the band's business has since become far more profitable and extracting, though not necessarily to an obscene extreme. The band members have mostly removed themselves from the business side and focus on the creative - a role that lets them keep rolling, but sometimes at the cost of fan-friendliness. It's worth noting that they are incredibly philanthropic, and have donated immense money to environmental, educational, and drug-treatment efforts.
Overall they are a masterclass in running a well-balanced organization that is both a capitalistic business as well as a down-to-earth creative organization and I have no doubt each and every one of us could glean a lesson or two from the way they built their structure over years.
At this point, it is getting extreme. With ticket sales and couch tour (live streams of concerts you can pay for) they are absurdly rich. Their ticket prices have climbed to a crazy amount and they allow all the fuckery that ticketmaster is hated for. Phish is my favorite band of all time and I have completely stopped seeing them live. I hope they enjoy their money.
As a customer who earns a tech salary, mostly I want to be able to go on the site, find the "best available" seats, and buy them. Done.
What Ticketmaster instead forces you to do is go through an artificial queuing system, lies to you about what's best available, has widely ranging dynamic pricing, doesn't allow you to purchase all seat classes available at any given moment and releases them randomly, and does all sorts of other horrid fuckery and at the end as an extra middle finger charges you a "convenience fee" for having you print your tickets yourself or scanning them from your phone after you went through the least convenient, pleasant, and reasonable process every to get overcharged for the tickets.
And let's be clear, we're talking about overcharging. The face value of a ticket can be high for a world-famous act. So let's say the face value of a typical seat is $250 for a concert. Ticketmaster will absolutely charge you $700 for that same ticket.
They can't be both. The value of the ticket is just high. Either you pay in time, or money. Your enemy isn't ticketmaster, it's the 100,000 people who want to go to a 1,000 person venue.
And just to complete myself sounding like a grumpy old man - just open ReListen App or Phish.in and choose any show from 1993-1997 and you'll get something 10x better.
Opposite of Phish, I believe they live stream all concerts for free on YouTube.
We used to go see them a lot in the 90s. A friend was in the fan club and would always get a bunch of new years tickets, and some of those camping out festivals in Maine and New York.
I have an advance copy and it is soooo good.
https://bookshop.org/p/books/sharing-in-the-groove-the-untol...
IMO, Phish and solo Trey are a kind of prog/jaze band, who jams out because the music flows in a long play type of way. (It's so good, where do you stop?)
So while Phish undoubtedly has fewer fans than Madonna, the ticket revenue per fan is way higher because fans loyally attend multiple shows. Not since the Grateful Dead has a band built a following as loyal as Phish. And like the Grateful Dead, Phish merchandising is a big business as fans gobble up Phish t-shirts, baby-onesies, and hats.
I’ve seen them 80 times (which isn’t even that much in the community), and have had many moments where I thought I might be over it. Is all the expense and time worth it? A four night run (much less 13) is exhausting. I’ll never stop though. It’s as much about a familiar ritual as seeking new experiences.
It is said that nobody hates Phish fans more than other Phish fans. When you fly halfway across the country just to stand next to drunk people talking all night (“chompers”), it’s hard to disagree.
I think a key part of their shtick is random variable reward. Not every show will be a banger, but there are enough legendary moments that there can be a feeling of chasing great shows, songs and moments. Like Pokemon pretty much.
As a musician I realized that it’s impossible to control whether a show will be great. Even Phish can’t fully control that, thus the random variable reward is incidental. Although, they say there’s no such thing as a bad Phish show.
If you play an instrument, or have ever played in a band, you'll definitely appreciate the show they put on.
Besides the band’s success in carving their own niche, I’m equally surprised by the intricacy of the economy that enables Phish and other traveling shows to be successful.
There are many specialists required to make it happen. Roadies who travel with the artists. Arenas (with their often billionaire owners). Security and hospitality staff. Vendors in the arenas selling food, drinks, and merch. Vendors outside the shows selling bootleg merch, street food, alcohol, and other illicit goods in the parking lots.
There’s a lot happening every night to make the whole thing as fun as it is.
Let’s be intellectually honest here, probably the majority of tickets are sold to people who are at best casual fans of the music but are seeking a temporary autonomous zone in which to consume drugs. That’s the real product. I make no moral judgment here about that, but any discussion of this band without any serious mention of the drug culture is inherently dishonest.
(I don't know what this is supposed to mean)