This seems so cool at a scale that I can't fathom. Tell me specifically how it's done at google with regards to a specific service, at least enough information to understand what's going on. Make it concrete. Like "B lacks feedback from C", why is this bad?
You've told me absolutely nothing and it makes me angry.
The biggest danger is taking everything at face value and structuring your work or organization the same exact way based solely on these documents. The reality is, the vast majority of companies are not Google and will never encounter Google’s problems. That’s not where the value is though.
Someone else made the point that the book itself is an idealistic view as a visionary document of what Google wants it to be but from someone sitting in the SRE role at Google, the role is probably not exactly as described.
https://www.usenix.org/publications/loginonline/evolution-sr...