The title is clickbait, in the article it says they can verify online. The change is to stop verification over the phone.
One thing in particular to consider is how painful MFA is for many people, especially those with marginal connectivity or disabilities, and how commonly older people are phished or have malware on their generally older, often unpatched devices. If you haven’t supported a population like this, it’s way more of a barrier than you might think.
We have really lost our way as a field for some basic user experiences and that really shouldn’t be acceptable for government services or companies people need to deal with like utilities, banks, etc.