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I can't say I agree with this bc I have felt the immediate impact of a key employee leaving, usually in the form of me taking up their responsibilities. Even with a two-week, sometimes even four-week, hand off, this turns into real pain the moment that employee is gone.

So do not under-estimate the impact of retention.

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People leaving is definitely a step-function of negatives as the responsibilities get shared between the (now smaller!) team.

I think GP was more saying that improving retention, at a % level, is a slow ship to steer. (At least what is available at the manager level.) Decreasing retention across the org in the long term doesn’t happen overnight, and it can take a while to observe whether the effect is trending downwards or upwards. (And also depends on what signal you use - people actually leaving, or people talking about leaving!)

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