Ideas for other improvements to their service:
* Ability for the recipient of a parcel to pay to expedite things. Ie. "Pay £10/month, and all parcels sent to your address will be delivered in 24h, even if the sender only paid for slow shipping".
* Auto convert all incoming letters to emails. Should save them delivery costs, especially when the sender uses the reverse service.
* A premium 'I need it now' service where you pay say £200 and an Uber driver is dispatched on a motorbike direct from the parcels current location to you.
* 'Choose address later' service for sender's. I package up an item and send it to royal mail, and later can tell royal mail where to deliver it. Would be very handy for online shops. Royal mail then becomes an Amazon logistics competitor.
* Packaging service. Frequently I have an item I want to send, ie. A laptop, but no packaging materials. When I request a collection, I should be able to request they bring packaging materials too and pack it for me (for a fee obviously).