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> There is no secret incentive to make Sentry hard to operate

It's frustrating when half the comments on a company that dares to open their product is always about how they are obviously intentionally very evil to not do it perfectly/for totally free/with 0 friction/etc.

How entitled have we become lol?

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but in this case the order of events was not "awesome product that was open-sourced as-is later" but "OS product that became harder and harder to install over time"

Products get bigger and more complex over time, so "harder and harder to install, configure and manage" is somewhat normal. The money spent on free or "community" edition is very difficult to justify, so it slowly degrades with time until it becomes unusable and people move on to something else. It is part of the normal lifecycle of software.

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