And now, the worst of both worlds ("A bear wielding a knife"):

John has a special issue. He calls for support. Support is made of low paid personnel with no real knowledge of the product; during the call, they encouraged John by telling him that his issue is solved by - non-existent - features in the product, that the LLM aiding the "human interfaces to clients" matmulshitted.

John is rightfully upset for a number of reasons. (Happened a few weeks ago.)