Ask HN: What is going on with cloudflare?

I hoped after the shitstorm cloudflare received a few months ago, about their sales tactics and treating their sales team (the viral firing tikok video, extortion attempts of customers big enough to buy enterprise plans), things would be improving but i don't see any significant changes and am growingly concerned about the state of the company.

While the core engineering side seems to still develop the platform into new heights and also have found a very convincing AI and general computing strategy (eg. the upcoming container platform), their billing platform is faulty for 6 months now (https://www.cloudflarestatus.com/incidents/gnl2dp153485) with the salesforce based ticket system broken for weeks sending most filed tickets into a black void.

Suspiciously plan upgrades seem to be less affected compared to plan downgrades and cancellations, is this a pure evil play of scale?