Hacker News Reader

This efficiency extends to their customer support ops as well. I ordered the wrong size of a bin, sent a message in their chat saying I wanted to return the bins and get the ### SKU instead, and without any further input from me, there were new bins delivered 2 days later.

They seem to have the assumption that their customers are actually trying to get some shit done.

This 100%. McMaster quietly perfected e-commerce at some point, and because we’re live in a fallen world, nobody decided to follow their lead. If only we could convince McMaster to sell toilet paper and cereal…

McMaster is expensive for certain things but if you need something very specific next day, they’re invaluable.

We need a Europe version of that.